After Sales Manager

Full-time

Do you want to be a part of a young, hungry start-up working towards electrifying the world's vehicles and machines? Do you want to feel the exhilaration of working with a team of like-minded future-forward people using cutting-edge technology to create advanced battery systems? Then we think you might just belong with the ELEO crew.

We're growing every day, which means we need more fresh minds joining the team.

Right now, that means an After Sales Manager to come on board brimming with ideas and ready to take the battery industry by storm with us!

What will you do as an After Sales Manager at ELEO?

ELEO currently has a small commerce team and we are looking for our first After Sales Manager to develop and implement processes that enable optimal after sales service organization. You are part of the sales team work closely with quality team for service and support request.

In this role you will have the chance to work closely with big & innovative customers, products and colleagues and be responsible for setting up and improving processes globally.

As ELEO’s new Aftersales Manager you will be dealing with:

Improving the service support systems;
Preparing policies and procedures to enhance the service support network;
Establishing and organizing warranty policies;
Establishing ELEO Service level agreements in consultation with Quality and support departments;
Contributing to ensure SLA's are achievable in different markets and locations;
Refurbishment, repair, spare parts business and pricing;
Possible second use, replacement, recycling schemes & agreements;
Upselling (new updates, features, etc) & new insights to educate & improve usage and reduce degradation.

Requirements / Background

Bachelor degree, preferably a technical education in mechanical engineering and/or electrical engineering complemented by training for business and management;
Between 3 – 10 years’ experience with service management/aftersales in an international industrial B2B environment;
Experience with setting up and improving processes;
Ability to listen well and translate customer requests into the right solution;
Experience with an ERP and CRM system as well as excellent skills in excel.
Excellent communication skills in English is a must and Dutch and/or German are a plus.

What we offer

The freedom to work hybrid with flexible working hours
A generous pension scheme
Daily lunch with the whole company
Commuting allowance or OV Business Card
35 holidays per year including a company closure during Christmas & NYE

/ Our process

How we hire

The hiring process varies depending on role. We’ll keep you informed of what the next steps will be throughout the course of your interviews.

1 Application

If this position seems like a fit to you, send us your resume and motivation letter via the application via the 'Apply Now' button. We'd love to hear about how you'd contribute to the ELEO team!
2 Interviews

If we think you could be a great fit at ELEO, we'll invite you for a range of interviews with different ELEO team members. These interviews will help us to get to know each other better and decide if it's a great match on both sides—both professionally and personally. We love to have fun and also get the job done!
3 Assessment

If everyone is still vibing and it's looking like a really great match we will dive a little deeper into the applicable process. That means more in-depth discussions with your potential colleagues and a possible test case to show off your skills.
4 Signing a contract

If we're both sides are super excited after the assessment then we'd love to come to an agreement with you! As soon as you sign the contract, we'll strive towards building a long-term agreement in which we can both bring out the best in each other.

Apply now